Your Data, Respected.

Burnigan operates the website burnigan.com and its associated online store. References to “Burnigan”, “we”, “us” or “our” in this policy refer to the operator of the Burnigan website and store.

For privacy enquiries or requests, contact us at info@burnigan.com or through WhatsApp at +961 70 17 17 30 .

Depending on how you use the website, we may collect information including:

• Your name, email address, telephone number and account login details.
• Billing and delivery addresses.
• Products ordered, quantities, prices, order history and customer-service records.
• Payment status and limited transaction information provided by the selected payment processor.
• Messages sent through email, WhatsApp or other customer-support channels.
• Device, browser, IP address, referral source, pages viewed and other technical usage data.
• Cookie preferences and information collected through cookies or similar technologies.

Please do not provide personal information that is unnecessary for your order or enquiry.

We may use personal information to:

• Process, confirm, prepare, deliver and manage orders.
• Create and maintain customer accounts.
• Communicate about orders, products, delivery, exchanges, returns and customer support.
• Detect fraud, misuse, security incidents or unauthorised activity.
• Maintain accounting, transaction and business records.
• Improve the website, products and customer experience.
• Comply with applicable legal, tax, regulatory and contractual obligations.
• Send promotional communications where you have opted in or where otherwise permitted by law.

Where applicable law requires a legal basis for processing, we may rely on:

• The need to perform a contract with you, including processing and delivering an order.
• Compliance with legal or regulatory obligations.
• Burnigan’s legitimate business interests, provided those interests do not override your applicable rights.
• Your consent, including where consent is requested for optional cookies or marketing.

Where processing is based on consent, you may withdraw that consent, subject to applicable law.

When you place an order, WooCommerce may store information required to process the transaction, provide customer support, manage inventory and maintain order records.

If you create an account, your account may contain your name, contact details, saved addresses, password information in protected form and order history.

You are responsible for maintaining the confidentiality of your account credentials and for informing us if you believe your account has been accessed without authorisation.

Payments may be processed by an external payment provider selected or displayed during checkout. Payment providers may collect information needed to authorise and process the transaction.

Burnigan generally receives transaction status, amount, currency and limited payment-reference information rather than complete payment-card details.

The payment provider’s own privacy policy and security practices apply to information processed directly by that provider.

We may share information with trusted service providers where necessary to operate the store, including:

• Hosting, website-maintenance and security providers.
• Payment processors.
• Courier, delivery, fulfilment and logistics providers.
• Email, communications and customer-support providers.
• Accounting, legal, compliance and professional advisers.
• Analytics or advertising providers where those services are enabled.

Providers receive only the information reasonably necessary for the relevant service and may also be subject to their own legal obligations.

Burnigan may use cookies and similar technologies to operate the website, maintain shopping-cart contents, remember account sessions, support checkout, protect the website and understand how the store is used.

Cookies may include:

• Strictly necessary cookies required for core website and store functions.
• Preference cookies that remember selected settings.
• Analytics cookies, where enabled, that help us understand website performance and usage.
• Advertising or social-media cookies, where such services are enabled and permitted.

You can manage cookies through your browser and, where available, through the website’s cookie preferences. Blocking necessary cookies may prevent parts of the shop or checkout from working correctly.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, fraud prevention, dispute management and legal compliance.

Retention periods may differ depending on the type of record, the status of an account or order, and applicable legal requirements.

Information that is no longer required may be deleted, anonymised or securely archived where appropriate.

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in eligible circumstances.
• Object to or request restriction of certain processing.
• Withdraw consent where processing relies on consent.
• Request a portable copy of eligible information.
• Submit a complaint to an applicable privacy or data-protection authority.

To submit a request, email info@burnigan.com . We may need to verify your identity before responding.

Burnigan uses reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

However, no website, internet transmission or storage system can be guaranteed to be completely secure. You should use a strong password and avoid sharing account credentials.

Website, hosting, payment, communication, analytics or other service providers may process information in countries different from your country of residence.

Where required, appropriate measures may be used to protect personal information transferred internationally.

The website may link to third-party websites, payment services, social platforms or other external services. Burnigan is not responsible for the privacy practices or content of external websites.

Review the privacy notice of any external service before providing personal information.

We may update this Privacy Policy to reflect changes to the website, store, services, legal requirements or business practices.

The updated policy will be published on this page with a revised effective date. Material changes may also be communicated through the website or another appropriate method.