Burnigan Support

Questions, Answered.

Find answers about Burnigan products, sizing, orders, delivery, payment, exchanges and returns.

Products

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Burnigan offers independent streetwear, including T-shirts, caps and other selected apparel and accessories available through the online shop.
Some products may be restocked, while limited releases may not return. Contact us with the product name to ask about availability.
Follow the care instructions printed on the product label. Washing and drying requirements can differ depending on the material and design.

Sizing

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Review the sizing information provided on the product page. For personal assistance, send us the product name and your measurements through WhatsApp.
No. Fit can vary between products, materials and collections. Always review the information shown on the relevant product page.
Yes. Contact us through WhatsApp at +961 70 17 17 30 and include the product name and your sizing question.

Orders

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After a successful checkout, an order confirmation should appear on the website and be sent to the email address entered during checkout.
Contact Burnigan as soon as possible with your order number. Changes or cancellations depend on whether order processing has already begun.
Include your full name, order number and a clear explanation of the issue. Product photos may also be requested when relevant.

Delivery

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Available delivery locations and shipping options are shown during checkout. Contact us before ordering if your location is not listed.
Delivery charges depend on the destination and available method. The applicable amount is displayed during checkout before the order is confirmed.
Contact Burnigan with your order number and delivery details. Our team will review the available order information and assist you.

Exchanges & Returns

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Contact Burnigan before sending any item back. Include your order number, the item concerned and the reason for the request.
Items generally need to remain unused, unworn, unwashed and in their original condition with applicable tags and packaging. Final eligibility is subject to the published return policy.
Read the complete policy on the Shipping & Returns page before requesting an exchange or return.

Payment

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The currently available payment methods are displayed during checkout. Available options may vary by destination or order type.
Payment details are processed through the payment option selected during checkout. Burnigan does not display complete card details inside your customer account.
Check the payment information entered and try again. If the issue continues, contact Burnigan before submitting repeated orders.